This article was last updated on 19/10/2020. Please refer to health.gov.au for latest health alerts regarding COVID-19.
COVID-19: Information for PARTICIPANTS
Sureway remain focused on continuing to support the needs of our PARTICIPANTS and employers while also protecting the health and wellbeing of all of our customers, staff and our communities. For this reason, we have implemented a number of measures across our business to ensure that we can continue to deliver these essential services.
Information for VIC PARTICIPANTS
Sureway are continuing to deliver services to you primarily by phone to ensure that you can still access the services and support you need to find or stay in work, and stay on track with any programs or study you may be undertaking.
We encourage you to stay in touch with your Employment Consultant at your scheduled appointments to stay up-to-date on new opportunities as they become available. You can be sure that we are still working with employers and the community to help you achieve your employment goals.
You can continue to find details about your upcoming appointments and any job search requirements within your MyGov account or via the Workforce Australia app.
Information for NSW and SA PARTICIPANTS
From 28 September 2020, you may opt-in to face-to-face appointments and activities where it is permitted in your state and safe to do so. Our services are being delivered in line with our COVID-19 Safe Workplace plan, and our teams may ask you to reconsider your need for face-to-face servicing where required if you are unwell to keep our communities safe.
If you choose to opt-out of face-to-face appointments, we will still be in touch with you via phone to ensure that you can still access the services and support you need to find or stay in work, and stay on track with any programs or study you may be undertaking.
We encourage you to stay in touch with your Employment Consultant at your scheduled appointments to stay up-to-date on new opportunities as they become available. You can be sure that we are still working with employers and the community to help you achieve your employment goals.
You can continue to find details about your upcoming appointments and any job search requirements within your MyGov account or via the Workforce Australia app.
IMPORTANT! If you are unwell please do not attend the Sureway office. Phone us on 1300SUREWAY (1300 787 392) before your appointment to arrange a phone appointment or make alternative arrangements.
What are Sureway doing to keep me safe?
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- One-on-one appointments: Your Sureway appointments will be one-on-one to provide the best service to you, and to minimise the number of people in our offices. We ask that you only attend our office during your scheduled appointment time. Need us outside of your scheduled appointment? Give us a call!
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- Please read the notices displayed on our offices doors before entering: Maximum office numbers are in place to adhere to 1.5m social distancing and 4sqm per person at all times. Please queue outside in a safe manner if necessary and we will be with you as soon as possible.
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- Utilise the distancing markers on the floor: Once in the office, help us to keep you safe by abiding by a minimum 1.5m of physical separation from other people. There are stickers and line markings on the floor to help guide you.
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- Use the available hand sanitiser: Hand sanitiser is available at our offices. Please ensure that you use the supplied sanitiser upon entering the office. Additional cleaning and hygiene measures are also in place to help keep you safe.
While not required, you are welcome to bring your own laptop, phone, tablet or pen to your appointment to reduce sharing.
We thank you all for your cooperation in keeping our community safe and we look forward to helping you achieve your employment goals!
For information regarding current mutual obligations in your state visit: https://www.servicesaustralia.gov.au/individuals/topics/mutual-obligation-requirements/29751#whatcurrentrequirements
If you are in an emergency situation or need immediate assistance, phone 000.
If you are experiencing challenges during this period we encourage you to reach out to the following services:
| Beyond Blue | 1300 224 636 | www.beyondblue.org.au |
| Lifeline Australia | 13 11 14 | www.lifeline.org.au |
