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Managing Director / Chief Executive Officer
B.Bus (Acc/Fin), C.A., GAICD
The Chief Executive Officer (CEO) works closely with the Board of Directors, serving as managing director of corporate operations and as the main link between the different divisions within the company. The CEO works alongside the Executive team to create, plan, implement and integrate the strategic direction of an organisation.
Matthew joined Sureway in 2008 as CFO and has been instrumental in significant business growth and expansion during his tenure. Prior to this, Matthew practiced as a Chartered Accountant and Financial Advisor with clients spanning regional NSW, Sydney, Brisbane and Melbourne, and is highly skilled in managerial finance and business coaching.
Based in regional NSW, Matthew has worked with regional communities throughout his entire career and is committed to changing lives through the opportunities that Sureway can provide.
Chief Operating Officer
GradCert Organisational Change, Business Administration and Management
As Chief Operating Officer, Matthew provides executive leadership across the delivery of Sureway’s Workforce Australia and Inclusive Employment Australia programs, together with the organisation’s health portfolio and training services.
Matthew brings broad industry experience gained with several leading providers across Australia, commencing his career on the frontline before progressing into site management, business development, and general management roles. He has contributed to strengthening the employment services sector through active involvement in Department-led working groups and advisory discussions, with his insights helping to shape more consistent, inclusive, and effective approaches to service delivery.
Matthew is driven by a strong commitment to creating meaningful impact for people and communities, aligning operational delivery with Sureway’s purpose and long-term strategic objectives.
General Manager People & Culture
Bachelor of Science (Psychology)
Master of HR Management
People & Culture aim to create and sustain a system that maximises the return on investment from our people by focusing on our mission and being recognised as a high performing organisation with a healthy leadership pipeline.
This division is currently led by General Manager People & Culture, Arwen who has a vast background in HR, employment services and community youth work.
Experienced in the employment services industry, Arwen started out in a client-facing role providing services to individuals with disabilities. She then moved to youth work and spent a number of years working with young people through the adversity they experienced, and the teams who supported them. With a knack for numbers, she moved to a role where she was responsible for setting KPI’s and supporting teams to deliver on quality.
Looking for a new challenge, Arwen turned to further study resulting in delving into the Human Resources field. Once turning to HR she made her way to senior management and throughout has led the delivery of quality and outcomes through people and culture initiatives.
Arwen brings a wealth of knowledge to the Sureway team having experience in the successful implementation of performance, HRIS, compliance, safety, and P&C systems.
Arwen’s exceptional standard of work was recognised with a Dean’s List Award for Academic Achievement in both Bachelor and Master’s prog
Chief Financial Officer
B.Bus (Acc/Eco), CPA
Paul joined Sureway in 2017 and moved into the Chief Financial Officer role in 2018. He is a member of the Executive team, leads the organisation’s finance portfolio and is the Group Company Secretary.
The finance portfolio plays a key role in supporting Sureway’s strategic and operational performance through statutory and management reporting, annual budget coordination, operational target setting, financial governance, policy oversight and procedural compliance. The portfolio also incorporates payroll and compliance with key department finance programs.
With more than 35 years’ experience in financial management across the public and private sectors, Paul brings extensive leadership capability and commercial acumen to Sureway. His background includes senior roles in the NSW Public Sector, where he developed a strong reputation for financial stewardship, business partnering, technical expertise, customer-focused service and continuous improvement.
Paul provides trusted financial advice that supports Sureway’s long-term sustainability and aligns with the organisation’s strategy, values, mission and goals.
General Manager Corporate Services
Tania joined Sureway in 2020 and brings a wealth of expertise to our Executive team from a background in Government, professional and not-for-profit services.
Tania’s professional career has seen her play an integral part in the roll-out of state-based Government service centres, and developing a leading customer service model for digital services. Tania has always had a commitment to providing accessible services for rural and regional communities – a passion she brings to her role with Sureway.
General Manager Employment Services
MBA (current), B.Bus.
As General Manager of Employment Services, Chris leads the delivery of Sureway’s Workforce Australia programs across NSW, VIC, SA, QLD, WA and the ACT.
Chris brings more than a decade of experience across employment services, recruitment, labour hire and training. His career spans business development, site management, quality and performance, and government tender submissions. Chris has also partnered with major national employers to support large-scale recruitment and training outcomes.
Prior to joining Sureway, Chris supported large national organisations to design and deliver strategic leadership development pathways, strengthening his expertise in staff development, organisational culture and building high-performing teams.
Chris is committed to strengthening leadership capability, supporting Sureway’s strategic growth and creating meaningful outcomes for people, communities and the broader organisation.
General Manager Inclusive Employment Australia
Master of Business
Tanya is our General Manager for Inclusive Employment Australia. A values driven leader with 25 years’ experience in employment services and 15 years’ experience in senior management. Currently completing a Master of business at Wollongong University, Tanya is committed to continuous learning and improvement, integrating innovative business practices with compassionate community focused leadership.
General Manager Sureway Skills Training
Nita leads Sureway Skills Training, Sureway’s registered training organisation delivering government-funded vocational education across Australia. She oversees strategy, growth, operations and service delivery across the portfolio, with a focus on achieving high-quality training outcomes for learners, employers and communities.
With more than a decade of experience across the employment services sector, including jobactive, Disability Employment Services and Workforce Australia Online, Nita brings deep expertise in mobilising government contracts and transitioning them into mature, high-performing operations.
A strategic leader focused on sustainable growth, Nita has a strong track record in building long-term partnerships with major employers and industry partners, as well as scaling operations to support business performance.
Prior to joining Sureway, Nita held senior roles across the vocational education and apprenticeship sector, including State Manager for NSW and the ACT, where she specialised in apprenticeships and group training across engineering, ICT, defence and manufacturing.
State Manager – SA/WA Inclusive Employment Australia
LEAN Six Sigma Green Belt
Cert IV Frontline Management
Cath is Sureway’s State Manager for the Inclusive Employment Australia program across VIC and SA.
Cath has over 25 years of customer service experience and 15 years of management experience in leadership and the employment services industry.
Prior to her time in this industry, Cath worked in the telecommunications field undertaking roles in customer retention, project management, training, and high-level complaint resolution. She is passionate about leading her team and equipping them with the tools and support to assist our vulnerable people into sustainable work.
State Manager - VIC
Inclusive Employment Australia
Master of Engineering Management & Bachelor of Science in Chemistry
With over 20 years of leadership experience in employment services, including the past seven years as a Regional Manager in Disability Employment Services, Thao has a proven record of driving performance excellence, delivering quality outcomes, and leading large, diverse teams across multiple sites. She specialises in strategic operations, stakeholder engagement, and performance management, underpinned by strong commercial acumen and data-driven decision-making.
Thao’s leadership approach is people-focused and outcome-oriented, empowering teams to achieve sustained 5-star performance ratings and deliver meaningful, lasting employment outcomes for people with disability.
Previously, as a Site Manager, she successfully managed multiple high-performing sites, consistently achieving 5-star ratings and exceeding performance and profit targets. She has built strong partnerships with employers, government agencies, and community organisations to create inclusive employment pathways and positive social impact.
Thao’s career reflects adaptability, resilience, and a continuous improvement mindset, particularly in navigating complex program delivery and sector reform. She is inspired by Sureway’s purpose-driven and values-led approach and commitment to inclusive employment.
State Manager - QLD
Inclusive Employment Australia
Advanced Diploma of Business
Zoe is the State Manager for the Inclusive Employment Australia program in Queensland and has over 14 years’ experience in employment services, working across multiple contracts.
Zoe has 8 years of leadership experience in the industry in a combination of operations and support services environments. She is passionate about leading and developing her teams to support vulnerable people to achieve their employment goals and make a positive impact to the community.
Workforce Australia State Manager – NSW
Certificate IV in Employment Services
Justice of the Peace (JP)
Cindy is the State Manager of our Workforce Australia operations in the NSW Employment Regions of Central West and Murray Riverina and is responsible for overseeing the delivery of our services to find sustainable employment for our PARTICIPANTS.
Cindy joined Sureway in 2007 as an Employment Broker, working directly with our clients to help them prepare for and find work. Since this time, Cindy has progressed through our organisation as a Team Leader, then Area Manager, on to Regional Manager and now State Manager. Drawing on her years of industry experience and company knowledge, Cindy delivers quality outcomes for her staff and participants alike.
Prior to her time with Sureway, Cindy’s background was in the retail management sector.
Cindy says that she loves working for a company that makes a difference not only to the lives of the individuals we assist, but also to the broader community.
Workforce Australia State Manager – ACT/VIC
Diploma in Human Resources
Diploma in Frontline Management
Leena is our State Manager for Workforce Australia operations across the Victorian Regions of Barwon and Ballarat, as well as the Capital Region in ACT/NSW and is responsible for delivering high quality service, operational performance and management.
Joining Sureway in 2022, Leena brings over 20 years’ of experience in employment services to the team.
Leena’s employment services career has seen her work in a range of operational roles including as a Job Placement officer, Job Search Trainer, and Employment Consultant. Leena’s passion for the industry has also seen her excel in various senior and management roles.
Workforce Australia State Manager – SA/VIC
Mark is our State Manager for Workforce Australia operations in the Employment Region of South Coast of Victoria and oversees our Transition to Work contract in the Murray & South East region of South Australia.
Mark crossed the ditch from New Zealand in 2003 after 19 years with the NZ Internal Affairs Department, including a 4-year stint as Private Secretary to the Minister of Agriculture, Forestry and Racing. He also has experience in managing a Registered Training Organisation and brings a wealth of leadership expertise to his role with Sureway. Mark has worked in employment services for over 10 years, moving into an Area Manager role with Sureway in 2015, he progressed to Regional Manager in 2017 and is now a State Manager with our organisation.
Mark has a strong commitment to his staff and peers and is a believer in ‘keeping it simple’. Servicing a large geographical area, he is often on the road assisting his team wherever possible to ensure that they have the capacity to change people’s lives in their local communities.
Mark is also a Director on the Board of the Bendigo Community Bank.
State Manager – NSW Metro Inclusive Employment Australia
Michael is the Regional Manager of our Inclusive Employmet Australia (IEA) service operations across NSW and is responsible for overseeing the delivery of our services to find sustainable employment for our participants.
State Manager - VIC
Inclusive Employment Australia
Diploma of Community Services Dipolma of Management Diploma of HR Management
With over 20 years of experience in employment services, Matthew has dedicated his career to empowering individuals and strengthening communities. Throughout his leadership roles, he has focused on driving high performance and nurturing a supportive culture that equips staff with the skills and confidence to deliver exceptional service - an approach he intends to continue into the future. Matthew is proud to have joined an organisation whose values align with his own and where he can continue to make a meaningful difference.
State Manager - NSW Regional
Inclusive Employment Australia
Cert IV in Leadership and Management
Katie is the State Manager of our Inclusive Employment Australia in NSW Regional. Katie joined Sureway in 2012 where she began her employment services career as an Employment Consultant. Katie has progressed through Sureway commencing in JobActive, to becoming a Claims officer for both Jobactive and Disability Employment Services (DES), to a DES Placement Support Performance Specialist followed by Area Manager and now NSW Regional State Manager. Katie is passionate about empowering individuals and leading an inclusive team to achieve excellence and deliver meaningful strong performance. Katie is proud to be apart of the Sureway team and is committed to delivering the Sureway values and making a positive impact on our participants and communities.
Service Delivery Manager Sureway Health & Wellbeing
Eden joined Sureway Health & Wellbeing in 2023 and now operates as Service Delivery Manager, providing operational leadership across the internal counselling program and Sureway’s psychology practice in Bundoora, Victoria.
Eden brings a diverse background spanning NDIS service development, pharmacological research, public hospital environments, and private practice in cardiac physiology. Prior to joining Sureway Health & Wellbeing, Eden worked with NDIS providers to establish and strengthen new services and programs. Her experience combines clinical insight, operational capability, and program development expertise, supporting the continued growth and quality of Sureway’s health and wellbeing services.